Beginner’s Flowchart

Welcome to the Beginner’s Diagnostic Flowchart. This path assumes the least computer literacy possible and, as a result, contains more simplified descriptions and explanations of your computer’s hardware, software and possible issues. More complicated problems may not be resolved using this path and diagnostic paths here are more likely to end with “Your Machine Requires Professional Service.” You may return to the Intermediate or Advanced Charts at any time and restart the process if you want to get more hands-on with your repair.

Use the applet below to get your Solution Code, then find the corresponding link by navigating to the Solutions page or entering your Solution Code in the search box at the top right corner of this page.